CitizenOne

CitizenOne is a government-grade Customer Identity and Access Management (CIAM) and digital services platform purpose-built for public-sector organizations. It provides a modular toolkit to identify, verify, onboard, and authenticate users while responsibly consolidating e-services in one secure portal.

Core Capabilities

Secure Identity

CitizenOne Secure Identity delivers the core CIAM capabilities to centrally manage citizen identities and provide secure access to digital services while respecting user privacy and meeting compliance obligations.

Key features include:

• Secure login and authentication across all service
• Centralized citizen profile and account management
• Flexible deployment as a standalone solution or alongside existing IAM investments
• Support for standards like OAuth, OIDC, and SAML

Enhanced Trust

CitizenOne Enhanced Trust enforces strong identity verification and access rules to build confidence in digital services.

It enables you to:

• Apply progressive identity proofing based on service sensitivity
• Use multi-factor authentication for high-assurance services
• Connect to authoritative data sources to validate information such as account numbers or permits

Credential Engine

The CitizenOne Credential Engine allows you to securely issue verifiable digital credentials such as licenses, permits, and certificates.

These credentials are:

• Cryptographically secured
• Privacy-preserving, supporting selective disclosure
• Simple for citizens to use across multiple services

Services Catalog Accelerator

The Services Catalog Accelerator lets you present all your digital services through a single, searchable, accessibility-compliant catalog that can be embedded into your existing website or digital experience platform.

Use it to:

• Consolidate existing web assets, forms, and applications into one entry point
• Build and manage service cards with a service builder
• Define levels of identity assurance for each service
• Drive higher adoption with an intuitive services dashboard

Unified notifications and service status

CitizenOne centralizes notifications so citizens receive important messages and status updates for every service they use, through their preferred channels—SMS, email, or online. This unified notifications layer reduces support overhead while improving transparency and citizen satisfaction.

Consent, policy, and privacy management

CitizenOne incorporates privacy-by-design principles, giving you the tools to:

• Centralize policy and consent management across departments
• Allow users to grant and withdraw consent for their personal information
• Minimize data collection, anonymize when possible, and encrypt data in transit and at rest

These features help ensure compliance with evolving privacy and data protection regulations.

Architecture and integration

CitizenOne is built to integrate seamlessly with your existing systems and digital infrastructure. It is:

• API-first – integrate quickly with existing and new systems
• Modular – deploy only the components you need, from individual modules to the full stack
• Scalable – handle any number of users and services without compromising performance
• Non-disruptive – work with your current web presence and digital assets instead of replacing them

This flexible design enables fast deployment, future scalability, and minimal disruption.

CitizenOne vs. Other CIAM Solutions

Citizen Onboarding

Provide a simple, guided way for residents to create a profile once and immediately access government services, while aligning eligibility criteria for each service to each program area’s business objectives.

Progressive Disclosure

Collect only the information needed at each step of the service journey, reducing friction for citizens while still gathering the data that is absolutely required.

Single Sign-On (SSO)

Allow residents to access all government services and departments with one secure login, eliminating the need to manage multiple usernames and passwords.

Citizen Profile Management

Maintain a centralized, citizen-controlled profile that allows residents to update personal information once and have changes reflected across participating government services with their consent.

Authentication

Ensure citizens are securely authenticated when accessing services using modern, standards-based authentication methods that balance strong security with ease of use.

Identity Verification

Support identity proofing and verification to confirm a resident’s identity when required, helping prevent fraud while enabling access to higher-trust services.

Consent & Privacy Management

Provide citizens with transparency and control over how their personal information is shared, while supporting compliance with privacy, consent, and regulatory requirements.

Omni-Channel Support

Deliver a consistent service experience across online, in-person, and assisted channels, ensuring citizens can engage with government in the way that works best for them.

Services Catalog

Publish service descriptions and other details to a common catalog, making it easy for citizens to find and select the resources they need from multiple service providers.

Citizen Dashboard

Provide authenticated citizens with a personalized view of the programs and services they have access to along with key information regarding their service interactions.

Forms Management

Easily create citizen-facing forms and streamline the experience by auto-completing the top half of each form with the citizen’s identity profile.

Notifications & Status

Deliver notifications and status updates across applications to the citizen's preferred channels, enabling self-service and reducing calls and service center visits.

Verifiable Credentials

Future-proof and support migration from centralized to federated and decentralized identity with issuance and verification of W3C-compliant verifiable credentials.

Built for scale, security, and impact

CitizenOne is a citizen-tested, customer-proven CIAM platform developed with state and local partners to solve real-world digitalization challenges. It is designed to:

• Enable responsible consolidation of digital services
• Maximize security and minimize cyberattack risks
• Support millions of citizens and thousands of services
• Give governments a trusted, turnkey foundation for digital transformation

Companion products to extend CitizenOne

CitizenOne integrates seamlessly with complementary solutions to unlock even more value.

Frequently Asked Questions

What is CIAM?

Customer Identity and Access Management (CIAM) refers to the tools and processes used to ensure secure, private, and frictionless interactions between customers and digital service providers.

CIAM solutions provide traditional identity and access management (IAM) functions, such as identity management, user authentication, and access permissions, while addressing the unique security and privacy challenges associated with users who exist outside a service provider’s direct control and IT boundaries.

What is the difference between CIAM and traditional IAM, and why is it important?

Both CIAM and IAM aim to provide “the right person with the right access to the right resources at the right time.” The key difference lies in the audience and capabilities.

Traditional IAM focuses on internal users, such as employees who operate within an organization’s IT environment.

CIAM is designed for potentially millions of external users who may be unknown at first, often use third-party digital identities such as social media credentials, and access services from varied devices and locations. These users expect seamless experiences, strong privacy protections, and reliable performance at scale.

Is CitizenOne integrated with CMS technologies?

CitizenOne combines CIAM functionality with a Drupal-based, user-focused experience that simplifies discovering, accessing, and managing digital services. It consolidates service offerings into a single intuitive dashboard and delivers powerful features that streamline workflows and support compliance with policies and regulations.

How does CitizenOne work?

CitizenOne gives organizations full control over which services they offer and how they configure them. Clients can easily set up and customize services within the platform.

Is CitizenOne scalable and customizable?

CitizenOne is a highly scalable, additive SaaS solution designed to grow with your organization. You can start small, offering just a few integrated digital services, and expand over time to support any number of users and services.

How are services added to CitizenOne?

CitizenOne makes onboarding services simple and cost-effective. Clients decide which services should be accessible from the platform and integrate them using CitizenOne’s self-service configuration tools.